FAQ

Prima understands that plans change and strives to be flexible with ticket policies. While tickets may not be refunded, we do offer ticket exchanges for both subscribers and single ticket purchasers.

• Tickets may only be exchanged within the same production, as availability allows, for a fee of $5.00 per order. 

• Ticket exchanges must occur at least 48 hours prior to a performance and cannot be exchanged after the performance has passed.

• If you choose a more expensive seat, the price difference will be due. We are not able to refund when exchanging into a lower priced seating section.

• Once you have exchanged your tickets, your original tickets will become invalid and are immediately available for sale to the general public. Your new tickets will be emailed to you or held at Will Call based on your preference.

• If at the last minute you are unable to use your tickets, we recommend gifting them to friends, family or coworkers. Tickets can also be turned into a contribution to support Prima’s artistic programming initiatives. The value of the donated ticket is tax-deductible as the law allows.

• Exchanges can be made by calling the box office at (717) 327-5124.

Subscribers may exchange tickets for another performance of the same production, subject to availability. There are no exchange fees for subscribers. Tickets cannot be exchanged on the day of the performance or after a performance has occurred.

Your tickets are void and cannot be exchanged once the performance has occurred. There are no refunds for missed performances.

If you cannot find your ticket, please call the Box Office at 717-327-5124 so a new one can be emailed to you. You can also elect to pick up your ticket at the box office starting 30 minutes prior to the performance.

Seating normally begins 20-30 minutes
prior to each Prima performance. Please allow ample time for driving, dining and parking. Latecomers will be seated at the discretion of the ushers in order to prevent a disruption of the performance already in progress. In most cases, latecomers are seated in the first available seat until intermission. After intermission (if the show includes one), latecomers can claim their original seats.

Snacks are available for purchase at the bar inside the theater as well as soft drinks, water, and at select performances, wine, beer, and signature drinks. Bartenders serving during an event or performance will exercise due care in serving alcoholic beverages and will refuse service to any person appearing to be under the age of twenty-one (21) or any person who appears to be intoxicated. Identification and proof of age will be requested from any person who appears to be under twenty-one (21) years of age. No drinks will be served to any person who is unable to show a valid ID. Alcoholic beverages will be removed from anyone believed to be a minor or from any intoxicated person. The bartender will provide all alcoholic beverages consumed in accordance with the laws and regulations of the Commonwealth of Pennsylvania.

Prima’s Patron Services team oversees and manages any items left behind. Items considered “lost & found” will be kept secured in Prima’s office for up to 30 days. If you have lost an item at Prima, please call (717) 327-5124.

Service animals are permitted at Prima. The ADA defines a service animal as any guide dog, signal dog, or other animal individually trained to provide assistance to an individual with a disability. It does not include emotional support or comfort animals. Service animals must be harnessed, leashed or tethered at all times and will be required to rest in the seating area of the individual with a disability, rather than in the aisle. A guest whose service animal poses a threat to the safety of other guests and employees may be asked to escort the animal off the premises. Please alert Prima of any special needs at the time of your ticket purchase.

All persons entering Prima, including babes in arms, must have a ticket. While all are welcome, some Prima performances are more family friendly while some are geared toward patrons ages 13+. Please carefully consider whether a performance is appropriate for your child before planning to attend. There is no child’s price for tickets. Also, please be aware that disruptive patrons, including children, will not be allowed to remain in the theater. Be considerate of others in the audience and of your child’s comfort.

Prima holds the right to take photographs and record video and audio during any event in the venue. This may at times include patrons. By entering the premises, you agree to authorize the taking and use of still photographs or motion picture footage (with related audio) for advertising, publicity, commercial, or other business purposes.

Prima often offers immersive theatrical experiences. Such may include, but are not limited to, audience participation, bright lights, haze, and loud noises. When purchasing tickets or entering the premises, patrons agree to assume all risks associated with such events. Prima is not responsible for any injury, illness, damage, or loss of property while at the venue.